MULTI-CLOUD CUSTOMER EXPERIENCESOLUTIONS

As a global Salesforce partner with a proven track record, we drive business transformation with deep-rooted consultancy, state-of-the-art tech advisory, and scalable solutions.

We are here to help you transform your business and customer management. In addition to technology delivery, we also help with strategic changes and service design - so that they have real added value.

  • CX Consulting

  • Technology Advisory

  • Digital Innovation

  • Scalable Solutions

CX Consulting

We maximise technology potential by transforming business processes and ensuring a seamless customer journey from start to finish, bringing future system visions to life, and designing user-centric systems that are both efficient and beloved.

Technology Advisory

We offer senior-level expertise for strategic guidance on digital transformation journeys, aligning technology strategies with business goals, and maximising platform utility through best practices.

Digital Innovation

We harness design thinking with certified experts for swift idea materialisation, on-the-spot prototyping, and feedback within weeks, offering insights on your idea's desirability, viability, and feasibility.

Scalable Solutions

We use agile and lean methodologies to deliver scalable solutions for clients ranging from startups to global banks. We ensure rapid, high-performance development and deployment to meet complex challenges and yield tangible business results.

We refine your business operations & boost customer engagement. By enhancing sales management, boosting revenue generation, streamlining marketing automation, and providing omnichannel support, we empower you to delight your customers like never before.

  • 01

    Marketing

    We provide personalised MarTech solutions that use Salesforce's suite, AI insights, and data expertise to optimise engagement, seamlessly integrate, and make data-driven decisions to increase conversions and revenue.

  • 02

    Sales

    We leverage AI analytics and Salesforce Revenue Cloud to enhance sales, streamline processes, and gain customer insights. Prioritising exceptional experiences, we boost efficiency through automation and real-time reporting.

  • 03

    Service

    We offer seamless, personalised omnichannel support with optimised workflows, a knowledge base for quick solutions, and automated tasks for prioritised customer satisfaction through Service Cloud.

  • 04

    Data

    We pioneer the power of the Salesforce Data Cloud. Fully integrated with the Einstein 1 Platform, it allows any external data lake or warehouse to fuel actions and workflows within your CRM directly and unite entire organisations around the customer.

150+ Salesforce Certifications

With over 150 Salesforce certifications, our consultants specialise in complex multi-cloud implementations that deliver results.

We love all Salesforce clouds. We have vast experience from around the world, helping unite entire organisations around the customer, enhancing experiences and fostering growth.

Technologies we thrive on:

  • Salesforce Financial Services Cloud

  • Salesforce Revenue Cloud (CPQ & Billing)

  • Salesforce Service Cloud

  • Salesforce Data Cloud

  • Salesforce Industry Cloud

  • Salesforce Marketing Cloud

  • Salesforce Media Cloud

  • Mulesoft 

  • Talkdesk

  • JustOn

Business sectors we know like our own:

  • Finance & FinTech

  • Real Estate

  • eCommerce

  • Education 

  • Technologies

  • Telecommunications

We were known as bluez.io.

Founded in 2019 in Sydney & Prague, we specialise in complex multi-cloud implementations that deliver results globally. In 2023, we joined the FLO group.

We help to innovate and take care of the customers of the great companies such as:

"Major players are now searching for transformation activities that will bring results quickly. We are capable of reacting to this change. We have the right skill set, tools, and processes that meet their expectations and will move them to the new generation of business."

Marián Grofčík

Head of Customer Experience

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Our growth and expansion are backed by Rockaway, one of the largest investment groups in the CEE region.

© 2024 FLO Group s.r.o., VAT: 11983311, Rohanské nábřeží 678/27, 186 00, Prague, Registered in the Commercial Register maintained at the Municipal Court in Prague, File No: C 357494