FLO Group Joins Talkdesk Partner Ecosystem to Help Businesses Deliver Better Customer Experiences

PRAGUE – June 29, 2022 – FLO Group today announced a partnership with Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, to provide contact center solutions that organizations can leverage to unlock the potential of delivering great customer experiences (CX).

Through this partnership, FLO’s customers will now have access to the full suite of Talkdesk cloud contact center solutions, including the company’s flagship solution Talkdesk CX Cloud™. Combining enterprise performance at scale with consumer simplicity, Talkdesk CX Cloud allows companies to easily adapt contact center operations to the evolving needs of customers, customer service, and sales teams, resulting in increased productivity, customer satisfaction, and cost savings.

At FLO Group, everything revolves around clients and, in turn, their customers. FLO Group seeks to not only respond to client requests, but also bring the latest, most advanced solutions to them proactively. In this context, creating a tight alignment with a fully-fledged platform like Talkdesk represents a fantastic way of making sure FLO customers use modern tools to tackle real-life issues they encounter in their day-to-day activities.

“If you’re not obsessing about customer experience, you’re missing the point.”

Ivan Valev, Chief Growth Officer, FLO Group.

“The customer experience is fast eclipsing the products and services that organizations provide to become the key driver in building brand trust and loyalty,” said Stew Hale, regional vice president, resellers and channel, Talkdesk. “Organizations are increasingly recognizing this and evolving their contact centers into a strategic resource. FLO Group is committed to helping businesses make that transformation and create better customer engagements with a Talkdesk solution best suited to their unique needs and CX goals.”

About Talkdesk

Talkdesk is a global leader in cloud-based contact center solutions, leveraging artificial intelligence to enhance customer service. Founded with a vision to revolutionize customer experience (CX), Talkdesk offers a robust platform that combines enterprise-scale capabilities with consumer-level simplicity.

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